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My email campaigns bring in more business than any other form of marketing. Every time a monthly email goes out, I get multiple signups for my photo workshops, and it continues into the following weeks. I would give up any other form of marketing, as long as I could keep my email campaigns going!"
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Frequently Asked Questions
What is the monthly cost of GetResponse?
The monthly cost is based on the payment plan you select. With 12- and 24-month prepay plans, you get a corresponding 18% or 30% discount and pay for one year in advance. Month-to-month plans aren't discounted.
What if I go beyond my list-size limit?
We don't interrupt or restrict your service. No contacts are lost. GetResponse adds the extra contacts and charges a list extension fee to your account for any month in which your list exceeds the maximum allowed in your chosen plan.
Can I cancel my account?
You can cancel anytime. To cancel your paid account, please log in, click on My Account, and choose My Billing. Scroll down to the Cancel subscription section and click on it. Please note that when you cancel an account, all your account data will be lost.
What is the GetResponse refund policy?
GetResponse is a pay-as-you-go service. This means we don't issue refunds, even if you cancel immediately after your credit card is charged for a new billing period. No subsequent charges are applied to your credit card, but the amounts already charged are not refunded.
How do paid webinars work?
Paid webinars are only accessible after someone has paid to join. Paid webinars are available within the Conversion funnel feature when setting up a webinar funnel. This feature is included in the Professional plan.
What is the Social Ads Creator?
The Social Ads Creator is a free mobile app available for all paid accounts. It helps you promote your brand on social media with high-quality images and animations and is available for download from the App Store and Google Play. The app works well together with other GetResponse solutions like Conversion funnel and Facebook and Instagram ads to increase the performance of your multichannel campaigns. Paid accounts can use this service by logging in with their account credentials.
I am a Nonprofit. Do you offer any discounts?
We offer an up to 50% discount to nonprofits that qualify for the GetResponse for Nonprofits Program. To apply and learn more, click here.
How does the MAX package work?
The MAX package is a custom offer that our sales team creates for you based on your business needs, goals, and capacities. It's governed by a custom agreement you sign for a minimum of one year when all the details of your package are confirmed.
What is campaign consulting?
Campaign consulting comes with the MAX package. You get expert consultation related to your marketing strategy, GetResponse account, campaign setup, and product training.
What are account manager and deliverability consulting?
These are dedicated MAX services aimed at maximizing your campaign results. They include ongoing monitoring and reporting of your results, advice and help on improving your deliverability, and day-to-day support with all aspects of your GetResponse campaigns.
What do the ecommerce tools include?
Ecommerce tools include advanced features to help you sell more - like automated product recommendations based on past purchase data; and a store and products center that serves as an inventory of your products in your account. These tools are available in both the Plus and Professional plans.
What are custom workflows and Automation builder?
These advanced automation tools, available in the Professional plan, allow you to build marketing automation workflows by mixing and matching all of the different automation elements. The Automation builder is the tool that lets you create, manage, tweak, and view your automation flows, and where you combine actions, conditions, and filters to a create customer journey based on your business needs and goals. Custom workflows are an advanced feature aimed at professional marketers, allowing you to build and publish workflows outside of the pre-designed automation templates.