Free onboarding. Scalable plans. Simple rules.
Frequently Asked Questions
What is the monthly cost of GetResponse?
The monthly cost is based on the payment plan you select. With 12- and 24-month prepay plans, you receive a corresponding 18% or 30% discount and pay for one year in advance. Month-to-month plans aren’t discounted.
How does the Enterprise package work?
The Enterprise package is a custom offer that our sales team creates for you based on your business needs, goals, and capacities. It is governed for a minimum of one year by a custom agreement, which you sign when all the details of your package are confirmed.
What if I go beyond my list-size limit?
We don’t interrupt or restrict your service. No contacts are lost. The GetResponse system adds the extra contacts and charges a list extension fee to your account for any month in which your list exceeds the maximum allowed in your chosen plan.
What is the difference between basic and advanced Landing Pages?
Basic Landing Pages allows you to publish one landing page per account with up to 1000 visitors per month. With advanced Landing Pages, you can publish an unlimited number of pages and set up A/B tests with no traffic limitations.
Can I cancel my account?
You can cancel anytime. To cancel your paid account, please log in, click on My Account, and choose My Billing. Scroll down to the Cancel subscription section and click it. Please note that when you cancel an account, all your account data will be lost.
What is campaign consulting?
Campaign consulting comes with the Max package. You get 1.5 hours per month of expert consultation related to your marketing strategy, GetResponse account and campaign setup, product training, and monthly performance reporting.
What is the GetResponse refund policy?
GetResponse is a pay-as-you-go service. This means we don’t issue refunds, even if you cancel immediately after your credit card is charged for a new billing period. No subsequent charges are applied to your credit card, but the amounts already charged are not refunded.
What is account manager and deliverability consulting?
These are dedicated Enterprise services aimed at maximizing your campaign results. They include ongoing monitoring and reporting of your results, advice and help on improving your deliverability, and day-to-day support with all aspects of your GetResponse campaigns.
What is Email Marketing Certification?
It’s an educational certification course worth $199 that comes as a free bonus with every Pro package or higher. Once you complete the course, you’ll receive an industry-recognized certificate confirming your new skills. You'll receive an email providing you with free access to the course shortly after you purchase the account.
Why customers love GetResponse.
GetResponse is superior to any other email marketing software. Its UI is awesome and super fast. In terms of features, it’s ahead of everyone; it’s also super easy to set things up.Peep Laja, ConversionXL
It’s an all-in-one platform which is completely brilliant. And there’s no need to spend hundreds of dollars a month extra. I absolutely love the power it offers.Reno van Boven, YoonlaTM